CourtBeam legal
Cancellation and Refund Policy
CourtBeam supplies the workflow; the club’s published policy controls each player-facing result, subject to mandatory law. The checkout review and receipt state the applicable policy version, deadline, tax/fee treatment, refund amount, and contact route before confirmation.
Recommended club defaults
Clubs commonly allow free cancellation at least 24 hours before the scheduled start, provide a full refund when the club cancels before play begins, and provide a refund or rebooking option for weather or maintenance closures. A payment hold expires without confirmation when Stripe does not verify payment in time.
- No refund after the stated cutoff unless the club approves an exception or law requires one.
- Partial refunds record the amount, reason, actor, provider reference, and timestamp.
- A club must keep its cancellation language clear, conspicuous, and consistent across checkout, receipts, email, and the published policy.
CourtBeam subscriptions
CourtBeam platform subscriptions are separate from club/player transactions. The plan, price, interval, trial, renewal, tax, cancellation method, and export window are shown before the club confirms. Cancellation stops future renewals and preserves the disclosed read-only/export period; it does not erase bookings, payment records, or legally required invoices.
Exceptions and disputes
Only an authorized staff role may override a club policy, and the system records the actor, reason, before/after result, and request ID. Payment disputes and chargebacks remain separate financial states and are not silently marked as refunds. Mandatory consumer rights remain unaffected.
Contact
For a club booking or event, contact the club shown at checkout. For CourtBeam subscription or platform questions, contact PicklePro Tech LLC d/b/a CourtBeam at support@courtbeam.com, 1021 E Lincolnway STE 7756, Cheyenne, WY 82001.